Posts Tagged "Radian6"
Ring….Ring…Time to Pick Up that Social Media Phone
Is your social phone ringing off the hook? If you aren’t listening, then you will never know. During a recent #AwarenessInc webinar, “Answering the Social Phone,” David Alston of Radian6 discussed what organizations should listen for online, what to say when you engage, and of course, how to measure your efforts and ‘convince the boss’ on the importance of using...
Read MoreSocial Media Engagement From the Queen of Measurement
Katie Paine, isn’t called the “Queen of Measurement” for nothing. During a recent webinar hosted by Mike Lewis (aka @BostonMike) of Awareness (@AwarenessInc) Katie discussed how engagement within communities goes beyond just tracking blogs and instead involves looking at the whole tenor of the conversation. It was a great session with some valuable information, especially for...
Read MoreSocial CRM Rocks!
You have to admit that we social media types really like to rock out. At the recent Rockstars of Social CRM event hosted by Chris Brogan and produced by Radian6, some of the “rockstars” of CRM were definitely in the house including Frank Eliason of @ComcastCares. What we learned, or what I should say, is what we were reminded of is that customer service goes down to basics –...
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